See what our customers have said about our work.
"Today David came out to look at my washer I was having a spin out problem. He was so professional and so very nice and explained what the problem was fixed it in no time and we were thankful for his help. Hoping this takes care of it forever but if not I will not hesitate to call Herb Snow appliance again thank you. Please help me put this comment on your comment page to let others know how pleased we were."
– Jeannie Vangas
"We are very satisfied with the refrigerator you recommended and negotiated with us via phone and internet. We were also very satisfied with the two young men who installed the new unit and removed the former unit. These fellows were very professional and courteous. Mrs. Nichols and I were very pleased with all aspects of the transaction. There are many repair shops in the phone book. When we realized we needed to replace our refrigerator, you folks was our first and only call. We have had dealings with you for many years and have always been satisfied. Please insure that the proper managers at Herb Snow and Son are given a copy of this email. Keep up the good work"
– Larry Nichols
"Just want to thank Shawn for doing such a good job fixing our Samsung curved 55" TV. He is extremely knowledgeable and efficient and a very personable person to have in your home. Very good job Shawn!"
– Brenda and Jim White
"My recent experience with Herb Snow was most remarkable, especially in this day and age. Everything from the quick response and dispatch to final repair was excellent! The service technician named Derek was on time and diagnosed the issue quickly and professionally. Derek was in and out, having completed his job that exceeded my expectations. I will use Herb Snow again, and Derek may be requested. He represents his profession well."
– Jack Rogers
"Just want to tell you that you have a great employee in Mr. Derek Miller! For customer service – he is personable, does his job in an expedient and neat manner – all that one could ask for in a service technician. He answered all of my questions without appearing to be inconvenienced by them. Good job and Thank you so much!"
"First of all, I was very impressed with Seth when I went to your store on N. Rock Rd. on Sept. 10, with a question about my 18 year old Maytag washing machine. He was helping an older couple and I observed how patient and caring he was with them. When it was my turn, he was very helpful in assuring me that my washer could be fixed and it was probably a timer problem. We set an appointment when it was convenient for me yesterday with David. I appreciated the confirmation call the day before and also the morning of the appointment to let me know he would be here at a certain time. David was very nice, fast and knowledgeable. He checked out the problem, went to pick up a timer and had my machine fixed in about an hour. What a relief to have my great machine working and not have to buy a new one. Thanks so much! I recommend this business highly!!"
"I stopped by your store on Rock Road last week, to ask one of those 'I feel dumb having to ask this' questions…Mel Davis did not laugh at me… very patiently explained why it would not be a good idea for me to take my oven door off…and told me I could go to the net to obtain a 50% 0ff on the trip charge to have a professional do the job. So few retailers have Mel's patience (and knowledge of his products). He makes doing business with Herb Snow & Son a pleasure…"
"David Whalen has serviced our Maytag washer and is an excellent technician. He is knowledgeable and trustworthy. The pump on my washer had to be replaced and a new one had to be ordered. Instead of leaving me without a washer, he temporarily installed a used pump until the new one would be delivered. David is a professional who really enjoys his work. He arrives on time, with a smile, and does not mind answering questions."
"I had a problem with my 15 year old Maytag washer a couple years ago and they sent David out. Was so impressed with him at that time that when I had another problem with the washer recently, asked for him. He is such a polite friendly young man. He knows buisness and works very fast. You are lucky to have him working for you and for me and I like my old Maytag washer."
"Just wanted to comment on what a great job David Whalen does! He was here this week to fix our Bosch dishwasher. He always calls, is on time, very cordial and friendly, and very efficient! I always appreciate when he is the technician sent to our home!"
"Just a message to THANK YOU for the quick repair of our ice maker on our Amana Refrigerator. Your service helpers are just fabulous. The girl at the office that helped us went out of her way to find out everything we needed to get us going on it, and David came out 3 times, to get everything fixed, and was very friendly and knew what he was doing. He is a very good employee. His helper this AM was very nice also. Thank you for your help, and wonderful service. We are very happy with you all."
– Lois and Eddie
"David didn't keep us waiting. As he diagnosed the problem I had with the washing machine, he explained what he was doing, along with giving ideas how to care for the machine to make it last longer. David gets an A on his report card from us. We have all Maytag products and will call for help from you again."
"David Whelan is an excellent service person for Maytag. He works rapidly to diagnose and fix the problem explaining and showing the customer as he works. His abilities and knowledge for the job are very apparent. I believe David represents the sort of person we all hope to get when we call a repairman to our home."
"I highly recommend this company. I had a wall oven install and had some conflicts with the installation. The manager came out, fixed every problem and concerns with the installation. The manager didn't leave until I was completely satisfied. The price met my expectation and the service was above quality."
"Just had a new microwave installed. The 'wavetable' feature is absolutely fantastic. Along with all the other Maytage products we have purchased, the sale & installation were flawless. Thanks again to the installers for a professional job."
"Just wanted to say thank you for the quality workmanship David Whalen performed repairing our Samsung dryer. He diagnosed the and resolved the problem, replacing a failing part in less than 20 minutes."
– Jeff Madding